Answers To Your Most Common Questions

Frequently Asked Questions

Volvo Certified Uptime Dealer

How is the Volvo Certified Uptime Dealer concept different from other programs?

It's not a program. This is a fixed operations process that''s designed to drive consistency in the service experience—and uptime for you—for years to come.

How was the Certified Uptime Dealer solution created?

The solution was developed in conjunction with our Dealer Service Advisory Council. It was created within the dealership environment, using intelligence from the dealer network and incorporating dealership best practices. It's been piloted, tested, and proven successful by your Volvo dealers.

What areas of service does the Volvo Certified Uptime Dealer solution address?

Too often, work on trucks with short repair times gets delayed when other trucks require longer repair times. This creates inefficient bottlenecks in the service process and unnecessary downtime. All aspects of a Volvo Certified Uptime Dealer are designed to make a positive impact on your uptime and satisfaction.

Other OEMs are working to improve uptime. How is a Volvo Certified Uptime Dealer different from the competition?

There are four primary differences that distinguish a Volvo Certified Uptime Dealer from other OEM initiatives.
CUSTOMER FOCUSED REQUIREMENTS
The process focuses only on the requirements that make a real difference to you.

REDUCTION IN TOTAL REPAIR TIME
The process is a comprehensive approach that reduces “wasted time” through the duration of the repair, from initial check-in to notification of repair completion.

CHECK-IN EXPERIENCE
The process integrates a code read and ASIST to speed up check-in and inspection. This leading technology provides fast, transparent information to you so you can quickly start making decisions for your trucks, drivers, and loads earlier in the repair process.

COMMUNICATION
The process provides ongoing communication at each step in the repair process, enabling you to make faster, smarter decisions for your business.

How will Certified Uptime Dealers support me?

Faster and improved communication
Reduced dwell time
Greater throughput via improved capacity utilization
Enhanced experience
Improved uptime and satisfaction

Truck Diagnostic System

Does Truck Diagnostic System replace Premium Tech Tool?

No, there are a number of differences between Truck Diagnostic System and PTT. Three primary advantages to Premium Tech Tool are its guided diagnostics, software programming, and ability to be used for warranty work.

What’s the difference between Truck Diagnostic System and Premium Tech Tool?

Truck Diagnostic System is a very fast, light tool that quickly displays truck fault codes within one minute while Premium Tech Tool supports the need for more in-depth diagnostics and extensive parameter changes. See Comparison Chart for specifics.

Are the parameter changes password protected?

Yes, if a fleet chooses to setup password protection on their trucks’ programmable parameters, Truck Diagnostic System will prompt for that password to be entered prior to allowing parameters to be changed. Premium Tech Tool is required initially to establish or change an existing password on the truck.

Can Truck Diagnostic System perform vehicle tests such as cylinder cut outs?

Yes, it can perform manual Cylinder Cut Out, DPF Regeneration, and Learned Data Reset.

Can Truck Diagnostic System adjust user-configurable parameters?

It has the capability to read user-configurable vehicle parameters and it can set Road Speed Limit, Cruise Control Enable, Idle Shutdown, Cruise Control Max Set Speed, and Cruise Control Min Speed on Resume.

Can Truck Diagnostic System clear fault codes?

Yes, it has the ability to clear both active and inactive fault codes. Truck Diagnostic System can also clear proprietary Mack and Volvo PPID and PSID faults.

Can Truck Diagnostic System perform ECU reprogramming?

No, due to security and safety concerns. If you require ECU reprogramming, you will need to use the Premium Tech Tool application.

How does Truck Diagnostic System diagnose aftertreatment issues?

Truck Diagnostic System allows you to see the overall health of the aftertreatment system in one simple screen. The user can easily see values such as Soot Level, DPF Lamp status, Engine derate as it relates to Aftertreatment, and current Regeneration Status. The user can see if there are conditions inhibiting regeneration from taking place. Additionally, the user can start and monitor the DPF Regeneration process using Truck Diagnostic System.

Why Noregon?

As part of our connected vehicle strategy, Volvo is determined to work with best-in-class partners to develop easy-to-use and highly integrated solutions. Truck Diagnostic System is the latest example of this philosophy.

What trucks will Truck Diagnostic System work on?

Truck Diagnostic System is designed for Volvo EPA2007, EPA2010, and EPA2014 trucks.

What kind of computer do I need to run Truck Diagnostic System?

Noregon recommends using a Panasonic Toughbook CF-53 or Panasonic Toughbook CF-31, but it will work on a current PC running Microsoft XP, Vista Business, Windows 7, or Windows 8.

Do I need internet access for Truck Diagnostic System?

No. Only a 90-day license verification is required.

Do I need OEM software in order for Truck Diagnostic System to work?

No, it’s a stand-alone tool.

What OEM applications come with Truck Diagnostic System?

It does not come with any bundled OEM software applications.

Does Truck Diagnostic System include any OEM troubleshooting manuals?

It will search your PC for all installed OEM troubleshooting manuals, and these will be available for viewing directly within the application. Truck Diagnostic System does not come with any troubleshooting manuals.

Who should buy Truck Diagnostic System?

Truck Diagnostic System was designed specifically to meet the needs of Volvo fleets. It was developed primarily for fleets that have light diagnostic needs and want vehicle trip reporting capabilities. Volvo dealerships may see value in having Truck Diagnostic System in their shop, but there is no intention of making it a required tool at this time.

Should I buy the stand-alone system or the JPRO Command Module?

The functionality of Truck Diagnostic System stand-alone or Command Module for JPRO® Commercial Fleet Diagnostics is the same. Use of the Command Module requires the purchase of the JPRO® Commercial Fleet Diagnostics, which has additional functionality, including other OEMs. Questions about the JPRO® Commercial Fleet Diagnostics systems should be directed to Noregon.

Will I need to purchase a second Truck Diagnostic System license if I own Mack trucks?

No, a single license will allow a fleet to read Volvo and Mack trucks.

How much does it cost? And are there any volume discounts?

Both the stand-alone system and the JPRO® Command Module have an annual MSRP of $450. For more information on volume discounts, please contact Noregon at 844-804-2293 or visit www.truckdiagnosticsystem.com.

Is Truck Diagnostic System a one-time purchase?

Truck Diagnostic System is an annual subscription.

What does it cost to update Truck Diagnostic System?

Updates are provided free of charge as long as the annual subscription is active.

If I buy Truck Diagnostic System, do I need anything else?

Yes, it is a software program. A PC or laptop, 9 pin connector and an RP1210A compliant adapter is needed.

Do you offer free technical phone support?

Yes.

Where can I find more information?

For more information, visit www.truckdiagnosticsystem.com.

Volvo Action Service

What services does Volvo Action Service offer?

Although you may know us for our 24-hour breakdown assistance service, we do more than just expedite emergency parts and service requests, including:
• Towing
• Road service
• Tire replacement and repair
• Load shifts/swaps
• Recovery/winch outs
• Abandoned equipment

Can you accommodate non-English-speaking drivers?

Yes. Our customer care operators are available to assist customers in multiple languages, including English, French, Spanish, German, Polish, Russian, and Serbian. We also have access to trained interpreters through a language line, so no matter what language your drivers speak, we can help.

What information do I need to have available when I call Volvo Action Service?

Please have the following information available:
• VIN/serial number
• Unit number
• Mileage of the unit
• Location of the unit
• Driver name and phone number (if you are not the driver)

How can I get a customized profile for my fleet?

Contact a Volvo Action Service supervisor by calling 336-393-4991 or by emailing truckservice@volvo.com. A supervisor will guide you through the process of creating a customer profile and entering your unit(s) into our case management system.

How can I stay up-to-date and informed while my truck is being serviced?

We use ASIST to link customers, dealership service personnel, and Volvo support staff during a service event. All the case information is stored in one central location, which allows everyone to efficiently share information and get regular status updates on planned and unplanned stops. Visit ASIST Page

What payment options are available for parts and service assistance?

We accept credit cards, ComCheck, MVPreferred™ accounts, and ESF check. If we have a current payment method on file for you (i.e., a credit card or MV Preferred account number), you don’t have to pay onsite for repairs or parts. We can pay your charges and bill you for all items not covered under warranty.

What charges exist if I fall outside the standard coverage (two years from in-service date)?

We offer both extended coverage plans with a flat fee or a per-incident charge to suit both fleet managers and individual owner-operators.

Body Builder

What is the minimum RPM I should operate my PTO, so that my vehicle will perform Regeneration during PTO mode?

Regeneration in PTO Mode - when a vehicle is being operated in PTO mode and a diesel particulate filter (DPF) regeneration is commanded, the engine must be run at a speed above the minimum speeds listed in the tables in Body Builder Manual, Section 9, Table of Contents / Regeneration in PTO Mode. The minimum speed setting can be affected by ambient temperature and/or altitude.

Can the I-Shift change gears while transmission mounted PTO is active?

When a I-Shift mounted PTO is engaged, it is only possible to move the truck in one gear (1st, 2nd, or 3rd) – the transmission will not shift gears when the PTO is active. The transmission will not disengage the PTO once it is turned on and recognized by the VECU or TECU via the factory-installed PTO switch.

On Volvo I-Shift, with PTO engaged while in neutral, and then selecting Drive the PTO stops turning. Why?

Remember that the I-Shift is an automated manual transmission with a clutch. With the PTO engaged while in neutral, when selecting Drive, the clutch is released, then the transmission shifts into gear. When the driver takes his foot off the brake pedal and presses the throttle pedal the clutch will reengage and the PTO will start to turn again. The transmission will not shift gears and driver is limited to about 6 MPH.

Our customer chassis has an I-Shift and has a need for moving PTO operation. What PTO is recommended?

I-Shift transmission mounted PTO’s are primarily used for stand-still operation, with the gearbox in neutral. However it is possible to engage PTO in vehicle speeds up to 6 MPH. If the vehicle is to have a moving PTO operation faster than 6 MPH, an I-Shift with a REPTO or FEPTO may be the better choice.

During the body upfit, is programming PTO parameter logic so the truck operates to the customer’s requirements covered by the Volvo warranty?

PTO parameter programming is considered part of the body upfit expense. The selling dealer and/or body builder is responsible for the correct application and/or specification for a vehicle sold to a customer. Vehicle application issues are not covered by the Volvo warranty.

Where do I locate a power, lighting, and ground source for PTO installation?

Utilization of Body Builder connectors ordered and provided by Volvo is strongly recommended as your power source for Body Builder PTO installation and operation. Tapping into wiring harnesses is not recommended as it may affect message transmission within the harness. Tapping into an OEM harness will void the warranty of the harness, should it be incorrectly used to supply power to PTO equipment. Be sure to consult with your local Volvo dealer when ordering trucks to ascertain proper connectors are supplied when the vehicle is manufactured. Ref: Section 3 of the Volvo Body Builder Manual for the different body builder connectors that are offered.

Can I lock which Range my PTO is operated in to stop my drivers from over speeding my equipment?

Yes the I-Shift Transmission has parameters for PTO 1 and PTO 2 operation which will prevent drivers from shifting from Low to High Split: Split gear for Transmission PTO 1 is P1AO5; 0 = Selectable, 1 = Low Split, 2 = High Split Split gear for Transmission PTO 2 is P1AO6; 0 = Selectable, 1 = Low Split, 2 = High Split